Your privacy is important to The Chiswick Festival.  This privacy statement provides information about the personal information that The Chiswick Festival collects, and the ways in which The Chiswick Festival uses that personal information.

In compliance with the new GDPR regulations our following privacy statement details what information we collect, when we collect it, why we collect it and how we treat your information.

Personal information collection

The only data we collect and store is general information about you in order to operate our business and to send you marketing updates, but only if you have opted into our events or services, bought products off us or signed up to any of our marketing channels.

When do we collect personal data?
We collect personal data about you when you interact with us. This happens online when we collect information when you subscribe to a newsletter, fill out a form or enter information on our site. This could also be in person, on the telephone or via email.

The Chiswick Festival may collect and use the following kinds of personal information:

  • your name, contact info, next of kin, and other info related to your safe participation at events
  • information about your use of this website
  • information that you provide using for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services
  • any other information that you send to Rough Runner.

Using personal information

The Chiswick Festival may use your personal information to:

  • provide you with information regarding your attendance at events;
  • personalize the website for you;
  • administer this website;
  • enable your access to and use of the website services;
  • publish information about you on the website;
  • send to you products that you purchase;
  • supply to you services that you purchase;
  • send to you statements and invoices;
  • collect payments from you; and
  • send you marketing communications, from ourselves and on behalf of any of our partners.

Where The Chiswick Festival discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, The Chiswick Festival may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

The Chiswick Festival will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Your personal information is stored securely in-line with GDPR compliance requirements.
In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

How long do we keep your personal data?
We store your information for as long as we are legally required. On completion of any of our events, we will contact you occasionally with marketing information if you have opted in.

GDPR Practices

All data is gathered and processed in accordance with data protection legislation, including the EU’s General Data Protection Regulation (GDPR), effective May 2018, and future implementing legislation in Ireland.

The Chiswick Festival takes the necessary measures to ensure your personal data is protected including encryption, password protection and physical safeguards. In the unlikely event of a significant data breach, all affected individuals will be notified within the required legal time frame.

Cookie Policy

We use cookies on our website to collect information to improve the content of our site and the services we offer. Cookies help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
There are elements of the website that won’t work properly if you do not allow consent, so if you do not want to accept these cookies, then please do not use our website.
No personal data is collected on our website – we can see who visits the site and what pages you have visited but we cannot personally identify you from this information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, it may affect the user experience.

Google Remarketing

The Chiswick Festival website uses the following Google’s remarketing technology, Google Display Network Impression Reporting, Demographics and Interests Reporting. This allows us to display relevant ads based on what pages on the The Chiswick Festival website you have viewed. The advertising will be displayed using cookies. This cookie doesn’t record any personal information or identify you personally.
Google has its own independent data protection policy which can be accessed here (https://www.google.com/intl/en/policies/privacy/).

How can you access the data?<br />

You may request a copy of the personal data that The Chiswick Festival holds about you by contacting us on [email protected] 

Right to be deleted

You may withdraw your consent from our marketing communications at anytime. In all our e-marketing correspondence there is always the opportunity to unsubscribe from our list.

If for any reason the unsubscribe is not on there, then just email us on [email protected] advising you’d like to be deleted and we can ensure you’re taken off. On receiving notification from you that you don’t want to receive our marketing communications you will be removed from our list in a safe and secure manner. You may continue to receive other communications from us regarding any events you’re enlisted in.

If you want to withdraw consent outside of our e-marketing you may contact The Chiswick Festival, via [email protected]  where we will be able to update inaccurate information, delete you from our records or supply you with a copy of the data we hold about you.

Cross-border data transfers

Information that The Chiswick Festival collects may be stored and processed in and transferred between any of the countries in which The Chiswick Festival operates to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

You agree to such cross-border transfers of personal information.

Updating this statement

The Chiswick Festival may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites.

The Chiswick Festival is not responsible for the privacy policies or practices of any third party.

Contact The Chiswick Festival

If you have any questions about this privacy policy or The Chiswick Festival treatment of your personal information, please write:

  • by email to [email protected] or
  • by post to Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

Last updated: July 2021